Top Technology News

PAR Technology, a global foodservice technology company, announced the introduction of PAR Clear — a drive-thru communications headset system built to elevate the entire customer experience. Communication at the drive-thru can make or break the customer experience, and when it falls short, it can lead to longer wait times, order errors, and reduced profitability. PAR […]

Sparkfly, an award-winning retail technology solutions company, announced results from its partnership with Costa Vida Fresh Mexican Grill, highlighting significant improvements in the restaurant brand’s customer engagement and loyalty initiatives. Since implementing Sparkfly’s comprehensive suite of solutions less than 12 months ago, Costa Vida has seen substantial improvements across key performance metrics, including: Costa Vida, […]

Cousins Subs announces its latest round of grants through the Make It Better Foundation, awarding a combined $12,500 to five nonprofit organizations in Wisconsin. These grants will support essential programs in health and wellness, hunger, and youth education, addressing pressing needs in the communities Cousins Subs serves. The five Make It Better Foundation grant recipients include: […]

Workstream, the modern payroll, HR, and hiring platform designed for the hourly business, announced the appointment of Nadeem Bajwa as Strategic Advisor. Bajwa, owner of more than 250 Papa Johns locations, brings over two decades of expertise in scaling franchise operations and implementing innovative workforce solutions. With over two decades of experience in the restaurant […]

Unified Office, a leading communications technology company offering highly reliable business communications, IoT solutions, advanced business analytics, and AI-driven products, announced today at the CVxEXPO 2024 conference their new AI-based staff engagement grading application, EngageIQ. With this new offering, the company continues to expand its suite of AI-based conversational analytics solutions. EngageIQ helps resellers deliver […]

GRUBBRR, a leader in self-ordering and automation technology for the restaurant industry, announced that it has been selected as a kiosk provider for Bojangles. The announcement was made at Bojangles’ recent annual franchisee conference, where GRUBBRR showcased its innovative self-ordering solutions, which includes the Samsung Kiosk powered by GRUBBRR, to attendees. The decision follows the […]

Dave’s Hot Chicken is turning up the heat with innovative technology, keeping the bar high for operational efficiency in the fast-casual dining industry. As one of the nation’s fastest-growing fast-casual chains, Dave’s Hot Chicken is continuing its upward trajectory by enhancing operational capabilities with the integration of Qu’s unified commerce platform. Designed to streamline the brand’s ever-expanding […]

Olo Inc. announced it will launch a new menu integration with ezCater to simplify catering menu management. As the newest addition to Olo and ezCater’s long-standing partnership, the integration will automate menu updates across both tech platforms, saving restaurants valuable time by reducing the need for manual updates. “Our partnership with ezCater empowers restaurants to […]

Bikky, a customer data platform built exclusively for multi-unit restaurants, announced a partnership with WaBa Grill, a leading fast-casual chain known for its freshly charbroiled protein bowls, plates, and tacos served at grab-and-go speed.  Founded in 2006 on the principle that healthy food and quality ingredients should be accessible to all, the brand quickly became […]

Dave’s Hot Chicken has announced its partnership with Ovation, the leading guest experience platform for restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Through this partnership, Dave’s Hot Chicken will leverage Ovation’s innovative guest experience and feedback platform to enhance guest satisfaction and gain real-time insights […]

QSR Automations, a global leader in restaurant technology solutions, today announced a strategic, majority growth investment from Battery Ventures, a global, technology-focused investment firm. This investment represents a pivotal moment in QSR Automations’ history, positioning the company for accelerated growth, enhanced innovation, and expanded market reach. Founded in 1996, QSR Automations has been at the […]

FAT Brands Inc., parent company of Great American Cookies, Marble Slab Creamery and 16 other restaurant concepts, announces the launch of a brand new app experience and loyalty program for sister brands Great American Cookies and Marble Slab Creamery – the Great American Cookies and Marble Slab Creamery Rewards App. The Great American Cookies and […]

The Access Group, a leading provider of business management software to mid-market organizations in Europe, the United States and Asia Pacific, announced it has entered an agreement to acquire US-based Paytronix, a provider in guest engagement for restaurants and convenience stores.  This investment represents one of Access Group’s most significant acquisitions in its 30-plus-year history […]

SoundHound AI, Inc., a global leader in voice artificial intelligence, announced that the company’s AI phone ordering technology has crossed a milestone, processing over 100 million interactions with restaurant customers, including hundreds of millions of dollars worth of food orders. SoundHound’s current roster of customers using its Smart Ordering AI service includes Chipotle, Jersey Mike’s, […]

Better-for-you brand South Block now has a better-for-you app. Famous for its handcrafted acai bowls, smoothies, and juices, the beloved DMV concept will launch a new digital experience on Oct. 30. The refresh will enjoy an upgraded mobile app, faster and more convenient ordering, personalized promotions, and rewards that are both easy to earn and easy […]

Voxie, a leading SMS marketing platform trusted by brands like Sonic Drive-In, Oxi Fresh, Edible Arrangements, and the Learning Experience, has launched Franchise Hub, a solution tailored for franchise networks. It enables franchisors to uphold brand integrity while giving franchisees the flexibility to create localized campaigns that resonate with their customers. “Franchise Hub is the […]